{"id":1000347,"date":"2025-09-06T17:03:36","date_gmt":"2025-09-06T16:03:36","guid":{"rendered":"https:\/\/waaleco.com\/stagingwaaleco\/?page_id=1000347"},"modified":"2025-09-06T17:19:53","modified_gmt":"2025-09-06T16:19:53","slug":"delivery-returns-policy","status":"publish","type":"page","link":"https:\/\/waaleco.com\/stagingwaaleco\/delivery-returns-policy\/","title":{"rendered":"Delivery &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1000347\" class=\"elementor elementor-1000347\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c5912b3 e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"5c5912b3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5b1d7080 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-child\" data-id=\"5b1d7080\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18d0e7e7 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-child\" data-id=\"18d0e7e7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83f2c61 elementor-widget elementor-widget-glozin-heading\" data-id=\"83f2c61\" data-element_type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tLast updated: 09th, August 2025 \t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b9fd5f6 elementor-widget elementor-widget-glozin-heading\" data-id=\"3b9fd5f6\" data-element_type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\t1. Introduction\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee8fb38 elementor-widget elementor-widget-text-editor\" data-id=\"3ee8fb38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-129e9600 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"129e9600\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\"><div class=\"elementor-container elementor-column-gap-extended\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-705e47ec sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"705e47ec\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-396e45d7 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"396e45d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>At Waaleco (\u201cwe,\u201d \u201cus,\u201d \u201cour\u201d), we strive to provide our customers with the best shopping experience. This Delivery and Returns Policy outlines our processes for shipping, delivery, returns, and refunds. Please review this policy carefully before making a purchase from our e-commerce website, www.waaleco.com (the \u201cWebsite\u201d).<\/p><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63275b84 elementor-widget elementor-widget-glozin-heading\" data-id=\"63275b84\" data-element_type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\t2. Delivery Policy\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d57b92b elementor-widget elementor-widget-text-editor\" data-id=\"2d57b92b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6895582c elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"6895582c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\"><div class=\"elementor-container elementor-column-gap-extended\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccbf8fa sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"ccbf8fa\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-25e5c06 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"25e5c06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><h6>2.1. <strong>Shipping Locations<\/strong><\/h6><p>We currently deliver to addresses within the United Kingdom. For international delivery inquiries, please email\u00a0<a href=\"mailto:store@waaleco.com\">store@waaleco.com<\/a>\u00a0before placing your order.<\/p><h6>2.2. <strong>Shipping Methods and Costs<\/strong><\/h6><p>Shipping options and prices are shown at checkout before you confirm payment. Costs depend on the delivery method selected at checkout.<\/p><h6>2.3. <strong>Order Processing Time<\/strong><\/h6><p>Orders are processed within 1 business day (Monday\u2013Friday, excluding public holidays) after payment is confirmed.<\/p><p>During peak periods or due to unforeseen delays, processing may take slightly longer.<\/p><h6>2.4. <strong>Delivery Timeframe<\/strong><\/h6><p>Estimated delivery times (after dispatch) are:<\/p><ul><li>Standard Delivery: 1\u20133 business days<\/li><li>Next Day Delivery: 1 business day<\/li><\/ul><p>Delivery times may vary due to factors outside our control (e.g., courier delays, weather).<\/p><h6>2.5. <strong>Tracking Your Order<\/strong><\/h6><p>Once your order is dispatched, you will receive a confirmation email with a tracking link.<\/p><h6>2.6. <strong>Delivery Issues<\/strong><\/h6><p>If your order does not arrive within the estimated timeframe, contact us at\u00a0<a href=\"mailto:store@waaleco.com\">store@waaleco.com<\/a>. We will investigate with the carrier and arrange a replacement or refund if necessary.<\/p><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a17749a elementor-widget elementor-widget-glozin-heading\" data-id=\"5a17749a\" data-element_type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\t3. Return Policy\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518c114 elementor-widget elementor-widget-text-editor\" data-id=\"518c114\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4004aaa6 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"4004aaa6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\"><div class=\"elementor-container elementor-column-gap-extended\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c07834f sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"4c07834f\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-393f5e77 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"393f5e77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><h6>3.1. <strong>Return Rights<\/strong><\/h6><p>We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have the right to cancel and return your order within\u00a0<strong>thirty (30) calendar days<\/strong>\u00a0from the day you receive it, without giving a reason.\u00a0<\/p><h6>3.2. <strong>Return Eligibility<\/strong><\/h6><p>To qualify for a return:<\/p><ul><li>Items must be unused, in their original condition, and in the original packaging.<\/li><li>Certain items cannot be returned, including:<\/li><li>Personalised or custom-made products<\/li><li>Items marked as \u201cFinal Sale\u201d or \u201cNon-returnable\u201d<\/li><\/ul><p>Email\u00a0<a href=\"mailto:store@waaleco.com\">store@waaleco.com<\/a>\u00a0with your order number and reason for return. We will provide instructions and a return address.<\/p><p>You can also contact us via phone on\u00a0<a href=\"tel:+44 20 4620 2527\">+44 20 4620 2527<\/a>\u00a0to initiate a refund.<\/p><h6>3.3. <strong>Return Shipping Costs<\/strong><\/h6><ul><li>If returning due to change of mind, you are responsible for the return postage.<\/li><li>If the return is due to our error (e.g., wrong item, damaged or faulty goods), we will cover return postage.<\/li><\/ul><p>We recommend using a tracked postal service, as we are not responsible for items lost in return transit.<\/p><h6>3.4. <strong>Return Refunds<\/strong><\/h6><p>Once we receive and inspect your return, we will process your refund within 7 days to your original payment method. Please note that original shipping costs are non-refundable.<\/p><h6>3.5. <strong>Exchanges<\/strong><\/h6><p>We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order.<\/p><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78e97c96 elementor-widget elementor-widget-glozin-heading\" data-id=\"78e97c96\" data-element_type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\t4. Damaged or Defective Items\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0d9969 elementor-widget elementor-widget-text-editor\" data-id=\"2d0d9969\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Damaged in Transit: Contact us within\u00a0<strong>48 hours<\/strong>\u00a0of delivery with photos.<\/li><li>Faulty Items: Contact us within\u00a0<strong>2 days<\/strong>\u00a0of delivery with details and photos.<\/li><\/ul><p>We will arrange a replacement or refund as appropriate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b8fd142 elementor-widget elementor-widget-glozin-heading\" data-id=\"5b8fd142\" data-element_type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\t5. Non-Delivery Claims\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f06f570 elementor-widget elementor-widget-text-editor\" data-id=\"1f06f570\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38b7e29e elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"38b7e29e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\"><div class=\"elementor-container elementor-column-gap-extended\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70fd726c sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"70fd726c\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-73668e2b sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"73668e2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>If your order is not received within the expected delivery window, contact us at\u00a0<a href=\"mailto:store@waaleco.com\">store@waaleco.com<\/a>.<br \/>If confirmed lost, we will send a replacement or issue a refund.<\/p><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f2c4a42 elementor-widget elementor-widget-glozin-heading\" data-id=\"3f2c4a42\" data-element_type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\t6. Contact Information\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ee7414 elementor-widget elementor-widget-text-editor\" data-id=\"9ee7414\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions or concerns about our Delivery and Returns Policy,\u00a0<\/p><p>Contact Information<br \/>Waaleco Customer Service<br \/>Email:\u00a0<a href=\"mailto:store@waaleco.com\">store@waaleco.com<\/a><br \/>Phone no:\u00a0<a href=\"tel:+44 20 4620 2527\">+44 20 4620 2527<\/a><br \/><a href=\"https:\/\/waaleco.com\/faqs\/\">Contact Form Link<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f1f66a2 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-child\" data-id=\"7f1f66a2\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last updated: 09th, August 2025 1. Introduction At Waaleco (\u201cwe,\u201d \u201cus,\u201d \u201cour\u201d), we strive to provide our customers with the best shopping experience. This Delivery and Returns Policy outlines our processes for shipping, delivery, returns, and refunds. Please review this policy carefully before making a purchase from our e-commerce website, www.waaleco.com (the \u201cWebsite\u201d). 2. Delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1000347","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/waaleco.com\/stagingwaaleco\/wp-json\/wp\/v2\/pages\/1000347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waaleco.com\/stagingwaaleco\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/waaleco.com\/stagingwaaleco\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/waaleco.com\/stagingwaaleco\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/waaleco.com\/stagingwaaleco\/wp-json\/wp\/v2\/comments?post=1000347"}],"version-history":[{"count":0,"href":"https:\/\/waaleco.com\/stagingwaaleco\/wp-json\/wp\/v2\/pages\/1000347\/revisions"}],"wp:attachment":[{"href":"https:\/\/waaleco.com\/stagingwaaleco\/wp-json\/wp\/v2\/media?parent=1000347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}