Free Shipping Bar Attributes
FAQs
Find answers to common questions about our products, services, and policies.
Contact Us
If you have an issue or question that requires immediate assistance, you can contact us using the contact form or any of the other channels below:
Telephone: +44 20 4620 2527
Email: [email protected]
Please allow 7 business days from the time your package arrives back to us for a refund to be issued.
Order & Returns
Upon payment, you will receive a confirmation email to confirm your order, we aim to process and send item out for delivery in time. You will get an email to confirm when your order has been processed and on its way (with tracking code).
You can also track you order using our order tracking system here.
Yes! After your order is processed and shipped, we’ll send you emails on the shipping status. You can also use your email address and/or order number on our order tracking page to check the real-time status of your shipment.
It takes approximately 1-3 days to receive your item. If after 3 days you haven’t received your item, kindly contact us using the form below or send us an email with your order number to [email protected].
We are sorry to hear that you receive a damaged, wrong item. Please report using our contact form below or via email at [email protected] within 48 hours of receipt and we aim to resolve within 3 working days. We may ask that you provide a proof by sending a picture of the damaged product.
To return an item to Waaleco, kindly visit our refund and returns policy page
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
Product Information
Yes! Waaleco bottles are designed with a secure seal and engineered to be leak-proof, so you can toss it in your bag without any spills.
Yes. Waaleco bottles is made from 100% BPA-free, food-grade materials. It’s reusable, sustainable, and safe for everyday hydration.
Please reach out to us using the contact details on the left of this page. We are happy to discuss your questions.
Payment Information
We accept all major payment methods, e.g., credit cards, debit cards, PayPal, Klarna, Apple pay and Google pay.
Yes, your payment information is secure. We use SSL encryption to protect your data. We do not store your payment information on our website.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.