If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]
Terms Of Service
Last updated: 9th, August 2025
Introduction
Welcome to Waaleco’s website (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our e-commerce website, waaleco.com (the “Website”). By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website.
1. Use of the Website
1.1 Eligibility
You must be at least 16 years old and have the legal capacity to enter into a binding contract to use our Website. By using our Website, you represent and warrant that you meet these requirements.
1.2 Account Creation
To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality and accuracy of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
1.3 Prohibited Conduct
You agree not to:
- Use the Website for any unlawful purpose or in violation of any applicable laws.
- Engage in any activity that interferes with or disrupts the Website or the servers and networks connected to the Website.
- Attempt to gain unauthorised access to any portion of the Website or any other systems or networks connected to the Website.
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written permission.
2. Products and Orders
2.1 Product Information
We make every effort to display accurate product descriptions, images, and prices on our Website. However, we do not warrant that the information provided is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.
2.2 Pricing and Availability
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. All orders are subject to availability. In the event that a product is out of stock or discontinued, we will notify you and provide a refund or alternative options.
2.3 Order Acceptance
Your order constitutes an offer to purchase our products. We reserve the right to accept or reject your order at our discretion. Once we receive your order, we will send you an email confirming the details of your purchase. Please note that this email does not constitute acceptance of your order. A contract between you and us is formed only when we ship the products to you.
2.4 Payment
We accept various payment methods as indicated on our Website. By providing payment information, you represent and warrant that you are authorised to use the payment method provided. Payment must be received by us before we ship your order.
3. Shipping and Delivery
3.1 Shipping
We offer shipping within the UK and may offer international shipping at our discretion. Shipping costs and estimated delivery times will be provided at checkout. We are not responsible for delays caused by carriers or events beyond our control.
3.2 Risk of Loss
All products purchased from our Website are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.
4. Returns and Refunds
4.1 Returns Policy
We accept returns for most products within 30 days of delivery, provided that the products are unused, in their original packaging, and in resellable condition. Certain items, such as personalised products, may not be eligible for return. Please refer to our Return Policy for detailed information on how to initiate a return.
4.2 Refunds
Refunds will be processed within 7 days of receiving the returned products. Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable, and you are responsible for return shipping fees unless the return is due to our error.
5. Intellectual Property
5.1 Ownership
All content on our Website, including text, images, logos, graphics, and software, is the property of Waaleco or our licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or display any content from our Website without our prior written consent.
5.2 Trademarks
All trademarks, service marks, and trade names used on our Website are the property of Waaleco or our licensors. You may not use any such trademarks without our prior written consent.
6. Limitation of Liability
To the fullest extent permitted by law, Waaleco shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website, the purchase of products, or any other matter relating to these Terms. In no event shall our total liability exceed the amount you paid for the products giving rise to the claim.
7. Indemnification
You agree to indemnify, defend, and hold harmless Waaleco, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Website, your breach of these Terms, or your violation of any law or the rights of a third party.
8. Termination
We reserve the right to terminate or suspend your access to our Website, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts located in England and Wales for the resolution of any disputes arising out of or relating to these Terms or your use of the Website.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of any significant changes by posting the updated Terms on our Website with an updated “Last Modified” date. Your continued use of the Website following any changes indicates your acceptance of the new Terms.
