Welcome to Waaleco’s site (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website www.waaleco.com (the “Site”), purchase products from us, or otherwise interact with our services.
By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to this policy, please do not use our Website.
2. Information We Collect
2.1. Personal Information
When you visit our Site, make a purchase, or contact us, we may collect the following personal information:
Contact Information: Your name, email address, postal address, and phone number.
Payment Information: Billing address, credit/debit card details, and other payment information.
Account Information: Username, password, and order history if you create an account on our Site.
Communication Information: Any messages or inquiries you send us.
2.2. Non-Personal Information
We may also collect non-personal information, such as:
Device Information: IP address, browser type, and operating system.
Usage Data: Pages you visit, time spent on the Site, and other analytics.
3. How We Use Your Information
We use the information we collect for the following purposes:
Processing Orders: To process and deliver your orders, handle payments, and manage returns.
Customer Service: To respond to your inquiries, provide support, and improve your experience.
Marketing: To send you promotional materials, newsletters, and offers that may be of interest to you. You can opt out of these communications at any time.
Site Improvement: To analyse usage trends and improve our Site’s functionality and user experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information with:
Service Providers: Third-party companies that assist us with payment processing, order fulfillment, shipping, and other operational tasks.
Legal Authorities: If required by law, regulation, or legal process, we may disclose your information to government authorities or law enforcement.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.
5. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your experience and gather information about your usage of the site. You can manage your cookie preferences through your browser settings or via the cookie reconsent floating icon on the bottom left of our site.
6. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal obligations.
Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: