Delivery & Returns Policy

3.1. Return Rights

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have the right to cancel and return your order within thirty (30) calendar days from the day you receive it, without giving a reason. 

3.2. Return Eligibility

To qualify for a return:

• Items must be unused, in their original condition, and in the original packaging.
• Certain items cannot be returned, including:
• Personalised or custom-made products
• Items marked as “Final Sale” or “Non-returnable”

Email [email protected] with your order number and reason for return. We will provide instructions and a return address.

You can also contact us via phone on +44 20 4620 2527 to initiate a refund.

3.3. Return Shipping Costs

• If returning due to change of mind, you are responsible for the return postage.
• If the return is due to our error (e.g., wrong item, damaged or faulty goods), we will cover return postage.

We recommend using a tracked postal service, as we are not responsible for items lost in return transit.

3.4. Return Refunds

Once we receive and inspect your return, we will process your refund within 7 days to your original payment method. Please note that original shipping costs are non-refundable.

3.5. Exchanges

We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order.